Network Technician - Tier 1

Role OverviewWe are looking for a reliable Tier 1 Technician to join our support team. This is the front-line role that handles incoming customer and internal support requests for internet, VoIP, computers, networking, and related equipment. You will diagnose and resolve common issues, escalate when needed, and keep detailed notes so the rest of the team can move quickly.  Key ResponsibilitiesAnswer phone, email, and ticket-based support requests in a professional and timely mannerTroubleshoot basic